Free Shipping
We offer free standard shipping on all orders, so you can shop for your dog’s new favorite toys without worrying about extra costs!
Processing Time
Once your order is placed, we process it within 1-3 business days. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Delivery
The estimated delivery time of your package depends on the overall transit time after your order has been dispatched to the carrier. This will vary based on your location. Please see the estimated delivery times according to your country of residence:
- 🇺🇸 United States: 5-10 business days
- 🇨🇦 Canada: 7-14 business days
- 🇬🇧 United Kingdom: 7-14 business days
- 🇦🇺 Australia: 10-20 business days
- 🌍 Rest of the World: 15-30 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, there may be unexpected customs delays, which could increase the overall delivery time frame.
Order Tracking
Once your order ships, you will receive a tracking number via email to keep you updated on your package's progress. You can track your order in real-time and know exactly when to expect it.
Shipping Delays
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, weather or other factors that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that the shipping details are accurate and
complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at contact@skoobby.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Lost or Stolen Packages
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at contact@skoobby.com, and we will do our best to assist you.
If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claim process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that SKOOBBY is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend that you file a police report.
Shipping Policy Changes
SKOOBBY reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use SKOOBBY products, customers are indicating their acceptance of this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.
Have Questions?
If you have any questions or concerns about shipping, feel free to reach out to us at
contact@skoobby.com. Our team is happy to assist you!
